About Aligned Leisure
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
POSITION PURPOSE:
Fitness Professionals will engage with members and guests to ensure a safe, fun and fulfilling fitness environment. They will support members in their fitness goals by creating tailored, rewarding and fun fitness plans which will also increase member retention.
As a professional fitness instructor, they will operate with great pride and professionalism, maintain an immaculate gymnasium and will continually educate themselves.
They will impart knowledge in accordance with their education and training.
This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
POSITION PURPOSE:
Group Fitness Instructors will lead exciting, dynamic, fun and challenging group fitness classes. They will support members in their fitness goals through connection in a group environment which will also increase member retention.
As a professional fitness instructor, they will operate with great pride and professionalism, maintain an immaculate gymnasium and will continually educate themselves.
They will impart knowledge in accordance with their education and training.
This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
KEY RESPONSIBILITIES:
- Fitness class instruction
- Provide professional fitness instruction to all members and guests.
- Deliver the timetabled class in accordance with training.
- Be visibly present and engaging with all customers.
- Ensure classes start and end on time.
- Manage customer behaviour in line with etiquette guidelines.
- Welcome and educate new participants so they feel comfortable in your class.
- Ensure equipment is used in a safe manner.
- Undertake regular cleaning of equipment on each shift.
- Engage with members outside of classes and encourage attendance to classes.
- Actively support initiatives to retain members.
- Maintain an expert level of knowledge of your chosen classes.
- Support the Head of Fitness and Programs in the delivery of health and fitness programs in accordance with annual plans.
- Be available to assist in the delivery of the Healthy Mildura program.
- Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain.
- Health and safety of all staff and customers
- Comply with all applicable policies and procedures.
- Oversee the evacuation the gymnasium as directed by the Duty Captain and in accordance with training.
- Act as Area Warden for group fitness studios.
- Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions.
- Risk assess work instructions to identify any hazards and take action to rectify any identified risks.
- Outstanding service delivery to all customers and stakeholders
- Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?”
- All Aligned Leisure staff will understand and deliver on our customer charter and service promise.
Fitness Professionals may from time to time be required to undertake other tasks as directed by the Head of Fitness or Age Friendly Officer.
Essential Qualifications and Experience:
- Certificate 3 in Fitness or GEL equivalent
- Training in Les Mills, Pilates or Yoga programs (if relevant)
- Current First Aid and CPR Certificate.
- Working with Children Check.
- Previous experience in customer service.
Personal Attributes:
- Focussed on the customer.
- Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
- The ability to provide coaching and mentoring to members.
- Relentless in their approach to delivering exceptional service.
- Engaging and outgoing.
Approved: Shane Dunne
Chief Executive Officer, Aligned Leisure
19 August 2018
