This position will be responsible for driving excellence in menu design, supplier relationships, stock control, and overall performance within the food and beverage department.

The Lead role will oversee the captains that manage each location and will act as a role model for service standards. They will work with other teams to maximise sales opportunities and to maximise how we utilise the café’s to their most optimal levels.

They will be relentless in delivering outstanding service, exceeding our customers' expectations in every transaction and building quality relationships with customers. They will take pride in our café services, ensuring that all areas are well stocked and presented. They will ensure regular cleaning of all preparation, serving, and customer areas.

This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

The Food & Beverage Lead will also undertake regular cafe shifts (12 hours of direct service) and must be available to work a mixture of early morning, daytime, evening and weekend hours. The Food & Beverage Lead may from time to time be required to undertake other tasks as directed by the Manager of Customer & Commercial.

KEY RESPONSIBILITIES:

1. Leadership of the Overall Food & Beverage Team

• Lead and inspire the food and beverage team, ensuring a positive and collaborative work environment.
• Ensure consistency of service across all cafes.
• Mentor the Food & Beverage Captains
• Oversee any performance management process in conjunction with the Captains and People & Compliance Coordinator
• Foster a culture of excellence, customer focus, and teamwork.
• Develop realistic budgets for the Cafés and bars and drive revenue while also looking to minimise costs where appropriate

2. Café Operations and Management

• Lead the café service across the Casey facilities.
• Work with the Captains to coordinate rosters and other HR processes.
• Present well-stocked, clean and professional services at all times to the customer.
• Prepare café plans to match anticipated customer levels.
• Ensure all reports, checklists and procedures are completed and signed off.
• Maintain compliance with food safety and liquor licensing.
• Oversee the bar facilities and work with internal teams to ensure there is adequate stock and staffing for events.
• Ensure adequate ordering for daily operations and manage stock control.
• Administrative tasks associated with managing a café function or event
• Maintain a thorough understanding of key café revenue drivers and targets.
• Implement appropriate financial controls and reports.
• Be disciplined in operational expenditure to approved budgets.

3. Health and Safety of all staff and customers

• Maintain an understanding of all relevant aspects of the Occupational Health and Safety and Environmental Management Systems.
• Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions.
• Ensure health and safety is discussed with all staff, on every shift.

4. Supplier Relationship Management.

• Build/maintaining open and transparent communication channels with suppliers
• Create and maintain an innovative menu that caters to diverse customer preferences.
• Regular inspection of the quality of products received from suppliers
• Managing inventory levels effectively and forecast demand accurately to adjust orders accordingly

5.  Outstanding service delivery to all customers and stakeholders

• Lead and deliver on our customer charter and service standards.