Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Job Description
POSITION PURPOSE:
Café Attendants will deliver service quality that exceeds the expectations of our customers in every transaction they have with us. Working in the Café, the attendants will be relentless in delivering outstanding service, maximising sales opportunities and building quality relationships with facility users.
This high level of service and relationship building will lead to improved revenue through repeat customers. Café Attendants will promote products to customers and look to maximise revenue. They will prepare food and beverages as required to serve our many customers and also undertake POS transactions. They will take pride in the presentation of our café services, ensure food is well stocked and presented and undertake regular cleaning of food preparation, serving and customer areas.
This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
KEY RESPONSIBILITIES:
Café preparation, operation, presentation and sales
Prepare food and beverages to be presented and purchased by our customers, maximising sales opportunities.
Present a well-stocked, clean and professional café at all times to the customer.
Process sales accurately in the POS system, capturing customer sales data wherever possible to maximise our re-marketing opportunities.
Prepare food and beverages in line with training and direction.
Proactively provide information to customers on other happenings within the facility with a view to maximising our services to our customers.
Look for upsell and cross sell opportunities based on individual needs.
Authority to solve customer issues on the spot, without the need to seek approval from a member of the management team.
Manage stock and stock levels in line with direction from the Food and Beverage Coordinator.
Ensure all complaints are followed up in a timely manner.
Actively seek customer feedback on service levels.
Undertake regular cleaning of food preparation, serving and customer areas, including all equipment, surfaces, tables, chairs and floors.
All administrative duties that are required as part of a successful café function, including health regulation reporting and completion of checklists.
Ensure all reports, checklists and procedures are completed and signed off by the Cafe Captain or Duty Captain.
Outstanding service delivery to all customers and stakeholders
Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. This role will be relentless in identifying these opportunities and will always ask “How would I want a member of my family treated in this situation?”
All Aligned Leisure staff will understand and deliver on our customer charter and service promise.
Café Attendants must be available to work a mixture of early morning, daytime, evening and weekend shifts. Shifts will be rostered across Mullum Mullum Stadium and Aquarena, including events that may finish as late as 11:00pm.
Café Attendants may from time to time be required to undertake other tasks as directed by the Cafe Captain or the Duty Captain.
Desired Skills and Experience
Essential Qualifications and Experience:
Experience in delivering exceptional customer service.
Food Handling Certificate.
The position will be subject to relevant pre-employment checks such as a Police Check and must maintain a current working with children check.
The successful applicant must hold or be willing to attain first aid and CPR qualifications.
Personal Attributes:
Customer focused.
Enjoys hospitality services.
Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure.
Relentless in their approach to sales and service.
