About Aligned Leisure
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
As a Duty Captain, you're not just managing a facility... you're leading a dynamic team, shaping unforgettable experiences, and keeping our community safe, supported, and smiling.
You're the go-to person on shift. Whether it’s ensuring the pool is pristine, helping a family have a great day, or jumping into action when something unexpected happens, you’ve got it covered. This is a role for proactive problem-solvers, confident decision-makers, and passionate people leaders.
You’ll be trusted with real responsibility, empowered to make calls that improve safety and service on the spot, and expected to lead by example with pride, professionalism, and purpose.
This role lives and breathes Aligned Leisure’s purpose: CONNECTING TO THRIVE AND WIN — and you’ll champion our values: AWARE, DISCIPLINED, RELENTLESS, and UNITED.
We have roles available at Aquatic Sites: Casey ARC, Casey RACE & Doveton pools
And at Stadium sites: Casey Stadium, Endeavour Hills Leisure Centre & Olive Road Sporting complex
Key Responsibilities:
1. Own the Daily Operations
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Lead regular walkthroughs to ensure everything’s clean, safe, and running smoothly
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Keep our facilities immaculate, especially customer-facing spaces
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Troubleshoot equipment and coordinate prompt repairs
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Manage setup for programs and liaise with service teams and user groups
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Lead staff across all areas, making sure service is sharp and seamless
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Manage rosters, breaks, and communications across shifts
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Educate and motivate the team to maximise service and sales
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Ensure smooth transitions between shifts and complete all checklists and reports
2. Champion Safety for All
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Lead by example in OHS and Environmental best practices
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Ensure every shift prioritises safety through discussion and action
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Manage emergency situations and evacuations as Chief Warden
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Oversee incident reporting, hazard inspections, and risk assessments
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Ensure all staff and contractors are inducted, trained, and supported
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Support injured workers through rehabilitation and return-to-work programs
3. Handle Customer Concerns with Confidence
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Resolve issues on the spot and follow through with escalation if needed
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Follow up on all complaints quickly and thoughtfully
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Proactively seek and respond to customer feedback
4. Deliver a Service That Stands Out
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
- Current First Aid Certificate
- Current Pool Lifeguard Award. (ONLY For Aquatic facilities)
- Current Defibrillators Certificate
- Working with Children Check.
- Desirable: Pool Operation Certificate.(ONLY For Aquatic facilities)
- Desirable: Previous experience in customer service.
PERSONAL ATTRIBUTES:
- High level communication and consultation skills, including a commitment to open, honest, twoway and frequent communication.
- Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
- Disciplined to manage the varied components to this role.
- Fiercely relentless when it comes to exceeding targets and plans.
- Focused on the customer experience.
- The ability to provide coaching and mentoring to staff
- Conflict resolution skills.
- The ability to delegate, empower and engage staff.
- Unquestionable ethics, integrity, values and behaviours.
- A commitment to professionalism and accountability.
Apply now and help us set the standard for excellence at Casey Leisure Facilities!
