Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Child Safety Commitment:
Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.
Job Description
The Swim School Captain will support the Swim School Lead to deliver the day to day operation of the Swim School, Aquatics area and Swim Teacher team.
The Swim School Captain will be required to have a vast and extensive knowledge of swim school and all that it entails, including stoke development, water safety, program growth, instructor training and monitoring and staff and customer retention. Management and maintenance of the swim school customer management systems is an important part of the role.
They will work collaboratively to ensure we are achieving the highest levels of Health and Safety on pool deck; through rigorous training, reporting and education, customer experience; engaging with all parents regularly and maximising member acquisition and retention, as well as assisting in the delivery of an exceptional swim lesson program.
They will take pride in operating such an important community asset and ensure that all areas are presentedimmaculately and maintained to the highest standards at all times.
This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
KEY RESPONSIBILITIES:
Support the daily operations of the Swim School Program
Support the Swim School Lead with visible leadership to ensure Swim Teachers and Swim Captains are operating in a professional manner and following the Occupational Health and Safety Regulations.
Lead the administrative requirements for the recruitment, supervision and performance management of all Swim Teaching staff.
Assist the Swim School Lead in the administrative requirements for the recruitment, supervision and performance management of all Swim Captain staff.
Maintain the integrity of the swim school database and lesson bookings at all times by maximising class occupancy rates.
Ensure all reports, checklists and procedures are completed and signed off by the Swim Captains each shift.
Swim School Member Satisfaction and engagement
Take a proactive approach to customer engagement, recognising, welcoming and educating new participants.
Uphold our customer centric culture where students enjoy their lessons, are rewarded and parents are well informed.
Ensure Students are regularly assessed against the level criteria and are given immediate and considered feedback.
Manage student progression and class changes.
Confident and knowledgeable to solve customer issues on the spot.
Ensure all feedback is followed up in a timely manner.
Actively seek customer feedback on service levels.
Swim School Administration
Maintain accurate records and swim school customer database.
Assist with departmental reporting requirements.
Lead swim teacher staff management and rostering.
Process and report Accounts Receivable data to finance department from aquatic area including lane hire, manual swim lesson invoices, user groups and school group lessons as required.
Perform staff appraisals on Swim Teachers with the support of the Swim School Lead.
Lead and educate teaching teams on swim lesson trends and information.
Member of the Leadership Team
Members of the Leadership Team will role model the values of aware, discipline, relentless and united at all times. They will instil these values throughout the organisation and ensure that all new staff are hired with these values in mind.
Members of the Leadership Team will at all times act in the best interests of Aligned Leisure and council. If at any time a member of the leadership team believes that these priorities are not aligned, then the situation should be escalated to the Leisure Manager.
Outstanding service delivery to all customers and stakeholders
Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?”
All Aligned Leisure staff will understand and deliver on our customer charter and service promise.
The Swim School Captain will undertake regular Swim Captain and Swim Teacher Shifts. The Swim School Captain will also be required for swim teacher cover shifts and tasks relating to school groups. This may include weekend shifts.
They, will from time to time, be required to undertake other tasks as directed by the Swim School Lead.
Desired Skills and Experience
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
Teacher of Swimming and Water Safety
Teacher of Infants and Pre School
Assessor qualifications
Current First Aid and CPR certificate
Working with Children Check
2 years industry experience
Experience in using Links CRM system is preferred but not essential
PERSONAL ATTRIBUTES:
High level of communication and consultation skills, including a commitment to open, honest, two-way and frequent communication
Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner
Disciplined to manage the varied components of this role
Innovative with an eager attitude towards work
Committed to developing and participating in ongoing training and workshops.
A passion to work with children
Focused on the customer experience
A commitment to professionalism and accountability
Unquestionable ethics, integrity, values and behaviours
PERSONALITY TRAITS:
Friendly
Encouraging
Flexible
Respectful
Enthusiastic
Punctual
Committed
Knowledgeable
Measured
Fun
Please note only suitable applicants will be considered.
