KEY RESPONSIBILITIES: 

1. Aquatic Supervision 

• Regularly perform supervisory circuits to ensure constant supervision of the aquatic environment and customers. 

• Perform duties in line with procedures and training. 

• Monitor aquatic customer numbers to ensure supervisory ratios are maintained at all time. 

• Perform aquatic rescues as required. 

• Administer first aid to customers as required. 

• Ensure accurate recording and reporting of all accidents, incidents and customer complaints. 

• Operate any water play equipment in line with training and procedures. 

• Encourage fun aquatic play, especially amongst children and families. 

• Educate customers on appropriate aquatic etiquette. 

• Ensure customers are well informed, including lane and program signage. 

• Welcome and educate new participants so they feel comfortable in the aquatic environment. 

• Ensure that the facility is set up for programs, liaising with user groups and other staff as required.  

2. Health and Safety of all staff and customers 

• Identify potential risks to safety and take steps to reduce those risks. 

• Implement and monitor compliance to policies and procedures.  

• Discuss health and safety with other staff, on every shift. 

• Oversee the evacuation the aquatic environment in accordance with procedures as required. 

• Act as Area Warden for the aquatic area. 

• Implement and documents hazard and environment inspections, risk assessments, risk controls and corrective actions. 

• Risk assess work instructions to identify any hazards and take action to rectify any identified risks. 

• Ensure the dissemination of OHS, Risk and Environment information to any staff working in the aquatic area relevant to their roles and responsibilities, including swim teachers. 

3. Outstanding service delivery to all customers and stakeholders 

• Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers.  In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?” 

• All Aligned Leisure staff will understand and deliver on our customer charter and service promise. 

4. Pool plant, equipment and presentation 

• Conduct pool water quality tests as per procedures or directed by the Duty Captain. 

• Liaise with the Duty Captain on all maintenance and pool plant matters. 

• Take responsibility for aquatic equipment, its safe use and storage. 

• Ensure the highest levels of cleanliness and presentation at all times.  

• Ensure loose rubbish is constantly cleared from the aquatic area. 

• Ensure that pool deck, change rooms and plant rooms are, at the conclusion of your shift, left in a hygienic manner.  

• To undertake aquatic cleaning duties as required. 

• Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain. 

The Lifeguard may from time to time be required to undertake other tasks as directed by the Head of Facilities.  

KEY RElationships: 

• Duty Captain 

• Swimming Teachers and Supervisors 

• School Teachers 

• Customers 

Essential Qualifications and Experience:  

1. Current First Aid Certificate (Workplace Level 2) 

2. Current Pool Lifeguard Award 

3. Working With Children Check (or equivalent) 

Personal Attributes: 

1. High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication. 

2. Decision making skills, including the ability to consult and gather information, consider alternatives and communicate decisions. 

3. High level of awareness to pre-empt issues and risks. 

4. Disciplined to focus on aquatic supervision and customer safety. 

5. Focused on the customer experience. 

6. Conflict resolution skills. 

7. A commitment to professionalism and accountability. 

Personality Traits: 

1. Reliable 

2. Diligent 

3. Flexible