Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Child Safety Commitment:
Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.
Job Description
POSITION PURPOSE:
The Health Club Captain will provide leadership and direction to a team of fitness professionals to deliver exceptional service to our customers, helping them to set and achieve their personal health and wellness goals. They will ensure the fitness team assist to maximise membership sales and retention, whilst providing a motivating and exciting environment for our members and guests to achieve their goals.
The Health Club Captain works closely with the Head of Fitness & Programs, meeting regularly to align on key objectives and ensure the health club operates in line with broader strategic goals. They are responsible for maintaining the health club environment to the highest standard, ensuring all areas are safe, well-presented and operating effectively.
This is a critical customer-facing role. The Health Club Captain is required to work regular on-floor shifts aligned with peak member attendance periods, leading by example through active member engagement and delivery of high-quality service.
KEY RESPONSIBILITIES:
Service delivery for all fitness programs
Supervision and direction of all health and fitness staff.
Delivery of health, fitness and wellness programs in accordance with annual plans.
Motivate the team to achieve key performance indicators and service standards.
Day to day operations of the Health Club at Aquarena Aquatic and Leisure Centre.
Develop and manage staff rosters within approved annual budgets.
Development of personal training program
Oversee the personal training program across Active Manningham locations.
Support the development and growth of the personal training program.
Fitness instruction
Lead, coach and support a team of Gym Instructors to deliver high-quality, consistent fitness experiences for all members and guests.
Set clear expectations for proactive member engagement, ensuring all instructors actively interact with members, build relationships and deliver exceptional service on the gym floor.
Lead by example through direct service delivery, working regular gym floor shifts and consistently demonstrating best-practice member engagement, instruction and service standards.
During shifts, actively engage with members, initiate conversations, and book appointments including program updates, health assessments and consultations.
Provide professional, safe and effective fitness instruction, ensuring all members receive guidance tailored to their goals and needs.
Oversee and personally deliver tailored, engaging and results-driven fitness programs that create a positive and rewarding member experience.
Ensure programs incorporate a broad range of activities, including group fitness, aquatic spaces, sport and utilisation of community assets such as parks, gardens and other local facilities.
Promote holistic health by incorporating appropriate nutrition guidance and supporting delivery of any centre-based nutrition programs and/or seminars.
Monitor member engagement and identify those at risk of disengagement or cancellation, taking proactive action and coaching the team to do the same.
Actively drive participation across all fitness offerings, including personal training, small group training and group fitness programs.
Coach and hold Gym Instructors accountable to engagement, booking and service standards, providing regular feedback and support.
Maintain and foster a high level of industry knowledge within the team, keeping up to date with current fitness trends and best practice.
Support the Head of Fitness and Programs in delivering health and fitness initiatives in line with annual operational and strategic plans.
Gym Operations and Standards
Maintain strong, visible leadership on the gym floor, ensuring a safe, welcoming and well-presented environment at all times.
Supervise day-to-day gym operations during shifts, ensuring all activities align with policies, procedures and etiquette standards.
Ensure all members are welcomed, supported and confident in using equipment and the gym environment.
Monitor and manage customer behaviour in line with centre expectations.
Ensure all equipment is used safely, maintained in good condition and any faults are reported and escalated promptly.
Complete and oversee all required cleaning, inspections, checklists and reporting requirements on each shift. Health and safety of all staff and customers
Comply with all applicable policies, procedures, and legislative requirements.
Support emergency response procedures, including overseeing gym evacuations as directed by the Duty Captain and in line with training.
Act as the designated Area Warden for the gym during emergency situations.
Conduct and document hazard inspections, risk assessments, and implementation of control measures and corrective actions.
Participate in OHSE meetings and contribute to continuous safety improvement initiatives.
Review and risk assess work instructions to identify hazards and implement appropriate controls to mitigate risks.
Outstanding service delivery to all customers and stakeholders
Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself, “How would I want a member of my family treated in this situation?”
All Aligned Leisure staff will understand and deliver on our customer charter and service promise.
The Health Club Captain must be available to work a mixture of early morning, daytimes, evening and weekend shifts. They may from time to time be required to undertake other tasks as directed by the Leisure Manager or Head of Fitness & Programs.
KEY RELATIONSHIPS:
Facility members and guests
Gym Instructors and Personal Trainers
Manningham City Council
Fitness Australia and other peak bodies as required
Desired Skills and Experience
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
Previous experience in the health, fitness, or leisure industry
Demonstrated experience leading a team to deliver high-quality customer service
Familiar with the Manningham area and passionate about improving the health of the community.
Certificate 3 & 4 in fitness or equivalent
Current First Aid and CPR certificate
Working with Children Check
Police Check
DESIRABLE:
Additional qualifications, experience and demonstrated passion in specialised areas of fitness, such as:
Group Fitness Instruction
Yoga and/or Pilates
Functional and competitive fitness (e.g. HYROX, CrossFit, Ironman or similar)
