Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Child Safety Commitment:
Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.
Job Description
The Head of Customer Experience, Sales & Marketing will be the key revenue generator across the business. With oversight of the service, sales, marketing and communications functions, they will maximise revenues by providing the most relevant offers, through the most relevant channels at the most relevant time. These offers will be supported by a Customer Experience team and Duty Captains who deliver outstanding service and provide memorable experiences for our customers, whilst at the same time, generating and capitalising on all sales enquiries and leads.
These service standards will extend to assisting all Department Heads to continuously improve service standards and systems across all Mildura Aquatics Facilities.
This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
The successful candidate will be required to pass mandatory compliance training sessions and pre-employment checks.
Flexibility is something we value, and we recognise that this will mean different things for different people. If this is important to you, please raise this with us.
Desired Skills and Experience
Essential Qualifications and Experience:
Experience in managing a sales team
Experience in delivering exceptional customer service
Marketing and/or communications experience would be an advantage
The position will be subject to relevant pre-employment checks and must maintain a current working with children check.
The successful applicant must hold (or be willing to attain) first aid, CPR and qualifications.
Personal Attributes:
Customer focussed
Enjoys selling and developing staff to be able to sell
Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
Highly organised.
Has a creative flare and keen interest in marketing and communications
Relentless in their approach to sale and service.
This position is an office based role working from Mildura Waves Aquatic and Leisure Centre - Mildura, VIC 3500.
For further information and position description or a confidential discussion please contact Brennan Poulton - brennan.poulton@alignedleisure.com.au.
Applications close at midnight on Thursday 11th June.
