About Aligned Leisure
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Child Safety Commitment:
Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.
The Membership Services Officer plays a key role in driving membership growth and retention across Bass Coast Leisure while delivering exceptional front-of-house customer experiences. You will be responsible for engaging with prospective and existing members, converting enquiries into memberships, supporting member retention initiatives and ensuring every customer receives a welcoming and personalised experience. Working closely with the Head of Customer & Commercial, you will also support and mentor the Customer Experience Officer (CEO) team, helping to foster a high-performing, customer-focused culture while contributing to the ongoing success of our facilities.
Your responsibilities will include but not be limited to:
- Driving membership sales through proactive lead generation, follow-up and enquiry conversion
- Building strong relationships with new and existing members to support retention and member satisfaction
- Conducting facility tours and guiding customers through the membership journey
- Providing exceptional front-of-house customer service and responding to customer enquiries across all programs and services
- Identifying upselling and cross-selling opportunities that meet customer needs
- Supporting membership campaigns, referrals and customer engagement initiatives
- Maintaining accurate membership records and completing administrative tasks
We're looking for someone who is passionate about customer service and enjoys building relationships with people. The ideal candidate will have:
- Experience in customer service, sales or a membership-based environment
- Strong communication and relationship-building skills
- Excellent organisational and time management skills with strong attention to detail
- A current Working with Children Check (Employee) or willingness to obtain
- A current First Aid and CPR Certificate, or willingness to obtain before commencing employment
Apply Now!
If you believe this position sounds right for you, please apply now and complete your application before it closes on 29 July 2026.
