COMPANY PROFILE:
Our purpose, connecting to thrive and win, is what drives us, it is the reason we exist. Our priority is connecting to our partners, delivering on their objectives, and allowing their communities to thrive and win. We achieve this through our commitments to improving health and wellbeing, driving community connection, high-performing people, and robust management systems.
Aligned Leisure enriches communities and ignites connections. We enable communities to thrive through art, aquatic, fitness, health, sport, and wellbeing services. Our services are not about us. We work with our partners to deliver programs and services tailored to their unique community needs.
Aligned Leisure draws upon the unparalleled capacity of its parent company, the Richmond Football Club, to deliver initiatives reaching deeply into communities and driving positive change in health, education, gender equity and the alleviation of disadvantage.
CHILD SAFETY COMMITMENT:
Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.
POSITION PURPOSE:
The Lifeguard will supervise all staff and customers within the aquatic environment. They are responsible for the safety and experience of all customers.
The Lifeguard will be engaging and personable, providing clear direction to all customers to ensure the aquatic environment is operating safely and that customers are behaving to acceptable standards. They will have the highest levels of awareness to pre-empt any potential issues that may arise. They will take pride in supervising such important community assets and ensure they are presented immaculately and maintained to the highest standards at all times. They will monitor water quality and liaise with the Duty Captain to maintain these high standards.
The Duty Captain will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of aware, disciplined, relentless and united, and associated behaviours throughout the entire team.
KEY RESPONSIBILITIES:
1. Aquatic supervision
• Regularly perform supervisory circuits to ensure constant supervision of the aquatic environment and customers.
• Perform duties in line with procedures and training.
• Monitor aquatic customer numbers to ensure supervisory ratios are maintained at all times.
• Perform aquatic rescues as required.
• Administer first aid to customers as required.
• Ensure accurate recording and reporting of all accidents, incidents and customer feedback.
• Operate any equipment in line with training and procedures.
• Encourage fun aquatic play, especially amongst children and families.
• Educate customers on appropriate aquatic etiquette.
• Ensure customers are well informed, including lane and program signage.
• Welcome and educate new participants so they feel comfortable in the aquatic environment.
• Ensure that the facility is set up for programs, liaising with user groups and other staff as required.
2. Health and safety of all staff and customers
• Identify potential risks to safety and take steps to reduce those risks.
• Implement and monitor compliance to policies and procedures.
• Discuss health and safety with other staff, on every shift.
• Oversee the evacuation of the aquatic environment in accordance with procedures as required.
• Act as the Area Warden for the aquatic area.
• Risk-assess work instructions to identify any hazards and act to rectify any identified risks.
• Ensure the dissemination of OH&S, Risk and Environment information to any staff working in the aquatic area relevant to their roles and responsibilities.
3. Pool plant, equipment and presentation
• Conduct pool water quality tests as per procedures or directed by the Duty Captain.
• Liaise with the Duty Captain on all maintenance and pool plant matters.
• Take responsibility for all aquatic equipment, ensuring its safe use and storage.
• Ensure the highest levels of cleanliness and presentation at all times.
• Ensure loose rubbish is constantly cleared from the aquatic area.
• Ensure pool deck, change rooms and plant are, at shift conclusion, left in a hygienic manner.
• Undertake aquatic cleaning duties as required.
• Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain.
4. Outstanding service delivery to all customers and stakeholders
• Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. The Lifeguard will be relentless in identifying opportunities to provide exceptional service and will continuously ask themselves, “How would I want a member of my family to be treated in this situation?”
• Lead and deliver on our customer charter and service standards. The Lifeguard may be required to undertake other tasks as directed by the Duty Captain or other senior leaders.
KEY RELATIONSHIPS:
• Contract leadership teams and employees
• Key user and community groups
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
• The successful applicant must hold or be willing to attain first aid, CPR and pool lifeguard qualifications
• Previous experience in lifeguarding or customer experience desired.
• The position may be subject to relevant pre-employment checks such as a Police Check and must maintain a current Working with Children’s Check or equivalent.
PERSONAL ATTRIBUTES:
• Focused on the customer experience.
• Understands, enjoys and is highly motivated to work in community sport and leisure.
• High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
• Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
• The ability to provide coaching and mentoring to staff.
• Conflict resolution skills.
• The ability to delegate, empower and engage staff.
• A commitment to professionalism and accountability.
