We are looking for experienced leisure industry duty capatains to join our team for a fixed term contract until end March 2027. 

KEY RESPONSIBILITIES:

• Conduct regular internal and external facility walkthroughs demonstrating leadership and monitoring cleanliness, presentation, service quality and safety.
• Ensure the highest levels of cleanliness and presentation at all times, especially in areas such as change rooms.
• Troubleshoot plant and equipment.
• Engage approved suppliers to undertake maintenance as required, minimising downtime.
• Detailed and timely reporting of maintenance items to Head of Facilities as appropriate.
• Liaise with user groups and service delivery staff to direct, coordinate to ensure that the facility is set up for programs as required.
• Staff leadership and supervision across the entire service delivery team.
• Ensure compliance to all shift checklists.
• Coordination of staff rosters, breaks and changes.
• Educate all staff on the shifts activities to ensure they are prepared to deliver the best possible service.
• Support staff to maximise sales opportunities for all programs and memberships.
• Assist staff to minimise wait times, especially at the front desk and on the phones.
• Ensure the facility opens on time and programs start on time.
• Transition facility management to the next Duty Captain or ready for the following day.
• Ensure all reports, checklists and procedures are completed and signed off. 
• Maintain an understanding of all relevant aspects of the Occupational Health and Safety and Environmental Management Systems.
• Implement and monitor compliance to policies and procedures.
• Implement and documents hazard and environment inspections, risk assessments, risk controls and corrective actions.
• Ensure health and safety is discussed with all staff, on every shift.
• Oversee the evacuation the facility in accordance with procedures as required.
• Act as Chief Warden for the facility.
• Investigate all incidents and implement actions to prevent reoccurrence, maintaining written records.
• Risk assess work instructions to identify any hazards and take action to rectify any identified risks.
• Ensure the dissemination of OHS, Risk and Environment information to staff relevant to their roles and responsibilities.
• Facilitate and monitor rehabilitation of injured workers as per their return to work plan.
• Ensure all employees and contractors are inducted and receive regular training as required.
• Ensure all complaints are followed up in a timely manner.
• Actively seek customer feedback on service levels.