Richmond Football Club is one of the largest clubs in the Australian Football League. The Club’s vision is to build a Strong & Bold future – both on and off the field – through living our purpose of Connecting to Thrive and Win.
We understand the power of sport to connect people, and at the heart of the Club’s purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Connecting to Thrive and Win is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are an Australia Business Awards winner in the Employer of Choice Category, and a Flexible Work Champion. Flexibility# is something we value. We recognise that this will mean different things to different people and are supportive of various flexible working arrangements, including the ability to work from home.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested.
Job Description
The Membership Sales & Service Officers help drive the strongest emotional connection with our members and supporters. Our Membership Sales & Service Officers are relentless in the delivery of outstanding customer service and are critical in enabling us to achieve our purpose of Belonging Thriving and Winning.
As a Membership Sales & Service Officer, you will be responsible for generating the maximum number of membership sales throughout our busy retention and acquisition phases. You will be required to work autonomously and will be accountable in achieving daily sales targets through a combination of inbound and outbound calls. You will be responsible for ensuring all membership enquiries are responded to in a timely and accurate manner with a key sales focus whilst maintaining the highest levels of customer service.
As a Membership Sales & Service Officer, you will also play a key role within the wider Consumer Business team, with duties covering Reception, Fundraising and match/event days.
The Membership Sales & Service Officers will predominantly work during office hours of 8:30am-5pm, Monday-Friday with a flexible roster. You may be required to work match days, Club events and undertake additional tasks as directed by the Membership Sales & Service Team Lead or the Membership Sales Manager. While this role offers the freedom to work around your existing commitments, we do require candidates to be available most days to ensure coverage during peak hours. We have a varied schedule and can commit to being flexible with availability.
KEY RESPONSIBILITIES:
Handle Inbound & Outbound Membership Sales and Service calls, resolving issues and providing detailed product information while achieving KPIs.
Deliver exceptional customer service to Richmond stakeholders, assist with match-day operations, and support other Consumer services tasks such as fundraising and events.
Maintain accurate data entry, ensuring compliance with privacy laws and supporting the Club’s data segmentation projects.
Perform reception duties, including greeting visitors, managing communications, and providing top-level customer service in line with Club values.
Desired Skills and Experience
WHAT WE’RE LOOKING FOR:
Minimum two years’ demonstrated customer service experience.
Minimum two years’ sales experience, preferably in membership sales and/or telephone sales and service.
Knowledge and previous experience in the use of our CRM, Archtics is desired.
Relentless work ethic with a willingness to take on varied tasks and display initiative.
Strong attention to detail, time management and organisational skills.
Strong interpersonal skills, particularly in verbal and written communication with the ability to develop positive organisational relationships at all levels.
An energetic, optimistic, resilient and can-do attitude.
Ability to work multiple shifts a week (roughly 3 days, mainly weekdays).
Our Commitment to the Safety and Wellbeing of Children and Young People
The Richmond Football Club is committed to providing an environment and culture that is caring and safe for all children and young people in our care through a wide variety of sporting, cultural and educational activities, events, services and programs.
In line with our purpose of Connecting to Thrive and Win, we want children and young people to feel safe, supported, respected and encouraged to reach their full potential, and only recruit people who, regardless of their role, will support such an environment.
Please note only those progressing to interview stage will be contacted.
