Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Job Description
The Lifeguard will supervise all staff and customers within the aquatic environment. They are responsible for the safety and experience of all customers.
The Lifeguard will be engaging and personable, providing clear direction to all customers to ensure the aquatic environment is operating safely and that customers are behaving to acceptable standards. They will have the highest levels of awareness to pre-empt any potential issues that may arise. They will take pride in supervising such important community assets and ensure they are presented immaculately and maintained to the highest standards at all times. They will monitor water quality and liaise with the Duty Captain to maintain these high standards.
This position will work relentlessly to implement the Aligned Leisure purpose of CONNECTING TO THRIVE AND WIN, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
Desired Skills and Experience
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
1. Previous experience in customer service (preferred)
2. The position will be subject to relevant pre-employment checks such as a Police Check and must maintain a current working with children check
3. The successful applicant must hold or be willing to attain Pool Lifeguard, first aid and CPR qualifications
PERSONAL ATTRIBUTES:
1. Focused on the customer
2. Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure
3. High level of awareness to pre-empt issues and risks
4. Disciplined to focus on aquatic supervision and customer safety
5. Relentless in their approach to delivering exceptional service
6. Engaging and outgoing
7. Conflict resolution skills
8. Decision making skills
9. High level communication and consultation skills
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with patrons and customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
Flexibility is something that we value. We recognise that this will mean different things to different people and are supportive of various flexible work arrangements, including the ability to work from home.
We’re committed to fostering a diverse and inclusive workplace and strongly encourage applicants from all backgrounds to apply.
