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Seasonal Duty Captain

27/08/2024
26/10/2024
Temporary
Cardinia
Aquatic

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Job Description

Job Description:

The Duty Captain will manage all facility operations during their rostered shift. They are ultimately responsible for the safety and experience of all customers. They have the authority to make the necessary decisions to ensure the highest levels of safety and customer experience are maintained at all times across Cardinia Aquatic Facilities.

 The Duty Captain will be proactive in providing visible leadership and direction to all staff ensuring that all areas of the facility are operating efficiently and with the highest possible level of service. They will take pride in managing such important community assets and ensure it is presented immaculately and maintained to the highest standards at all times. 

This position will work relentlessly to implement the Aligned Leisure purpose of CONNECTING TO THRIVE AND WIN, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team

Desired Skills and Experience

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:         

  • Current First Aid Certificate (HLTAID003/HLTAID011)
  • Current Pool Lifeguard Award.
  • Current Defibrillators Certificate (PUAOPE010).
  • Working with Children Check.
  • Desirable: Pool Operation Certificate.
  • Desirable: Previous experience in customer service.

PERSONAL ATTRIBUTES:

  • High level communication and consultation skills, including a commitment to open, honest, twoway and frequent communication.
  • Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
  • Disciplined to manage the varied components to this role.
  • Fiercely relentless when it comes to exceeding targets and plans.
  • Focused on the customer experience.
  • The ability to provide coaching and mentoring to staff
  • Conflict resolution skills.
  • The ability to delegate, empower and engage staff.
  • Unquestionable ethics, integrity, values and behaviours. 
  • A commitment to professionalism and accountability. 
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